There’s an aroma diffuser at home, and life becomes so much softer and gentler.

1、 Criteria for determining responsibility Damage during transportation The outer packaging is clearly damaged and the internal components are damaged: the courier company should be contacted for compensation If damage is found during delivery, the package can be rejected on the spot and the courier can be requested to record it Problems with the product itself The outer packaging is intact but the inner parts are damaged: it is recommended to contact the merchant for return or exchange Quality issues discovered during use after receipt: The merchant shall bear the responsibility for after-sales service 2、 Specific operational steps Fixed evidence Take photos of the six sides of the outer packaging (including waybill information) and details of the damaged internal components Save electronic evidence such as shopping vouchers and logistics records Contact object priority Preferred contact party and alternative channels for the situation Damage during transportation, customer service of courier company 1, Postal Administration Complaints (12305) Product quality issues, merchant after-sales service, e-commerce platform intervention Compensation standard reference Insured Items: Compensation shall be made in proportion to the insured amount Unprotected items: maximum compensation of three times the shipping cost (excluding special goods) 3、 Supplementary channels for safeguarding rights Cross border packages: Claims made through consolidation companies require proof of customs clearance Large items: It is recommended to contact the official after-sales service of the brand Note: It is recommended to record an unboxing video as supplementary evidence when signing for fragile items

1、 Age oriented customization dimension Child Safety (3-12 years old) Material: Full food grade PP shell+anti tipping automatic power-off Aroma type: Mint/camphor ingredients are prohibited, and mild single essential oils such as sweet orange are recommended Certification: Must pass EN71-3 toy safety standard testing Youth style (13-18 years old) Intelligent control: APP adjusts concentration (limiting single use to ≤ 30 minutes) Fragrance Library: Tea Tree Essential Oil (Acne Control)+Cedar (Focused Enhancement) Combination Adult version High concentration atomization: supports 5% -15% essential oil ratio Commercial grade: customizable enterprise LOGO+fragrance patented formula 2、 Implementation method Hardware universality: The same device limits output concentration through program (such as child lock function) Fragrance customization package: provide different essential oil combinations according to age (need to be purchased separately) Appearance adaptation: replaceable cartoon/minimalist/business style shell (minimum order quantity required) 3、 Precautions Infants and young children (0-3 years old) are prohibited from using any nebulizing aromatherapy equipment Some countries (such as the European Union) have special certification requirements for children's products containing eucalyptus essential oil