Saintdeland Fragrance's Service Support
Saint Delan Fragrance Technology (Guangzhou) Co., Ltd. provides customers with a full process and multi-dimensional service support system, covering all aspects from early consultation to after-sales maintenance, ensuring that customers receive a professional, efficient, and thoughtful service experience.
Pre-consultation and customized Fragrance machine solutions
● Requirement analysis
- 1. The professional team communicates to understand the customer's industry (such as hotels, office buildings, automobile 4S stores, etc.), spatial scene (lobby, guest rooms, conference rooms, etc.), and personalized needs (fragrance preferences, equipment functions, etc.) and provides targeted recommendations.
2. For example, customizing exclusive fragrances for hotels, selecting ocean tones, wood tones, and other fragrances based on brand characteristics to enhance customers' memory of the brand.
● Scheme design
- 1. Design a fragrance system plan based on space area, structure, and budget, including fragrance equipment selection (such as diffusers and aroma diffusers), essential oil matching, installation point planning, etc.
2. Provide visual solution demonstrations (such as equipment placement diagrams and fragrance diffusion simulation effects) to help customers intuitively understand the implementation effect of the solution.
Aromatherapy machine supply and production support
● OEM/ODM aromatherapy machine service
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- 1. As a professional manufacturer, we support customers in customizing brand-exclusive fragrance products, including fragrance equipment appearance design, essential oil fragrance blending, packaging customization, etc.
2. Control the entire process from raw material procurement to production and processing to ensure that the products comply with international standards (such as EU REACH certification and ISO quality system certification).
● Fast delivery and inventory assurance
- 1. With a production base of 10000 square meters and automated production lines, conventional products can quickly respond to orders, and customized products can also be delivered within the agreed period.
2. Large warehouses have sufficient reserves of goods to reduce customer inventory pressure and support emergency replenishment needs.
Installation, debugging, and training services Of Aromatherapy machine Manufacturer
● Professional installation and debugging
- 1. Provide equipment installation services nationwide, with technical personnel deploying equipment accurately according to the plan to ensure even diffusion of fragrance and achieve the expected effect.
2. On-site commissioning of equipment parameters (such as spray frequency and concentration control) and a test run to ensure stable operation of the system.
● Operation training
- 1. Provide equipment operation training for customer teams, including basic usage guidelines, daily maintenance points, simple troubleshooting, etc., to ensure that customers manage their fragrance systems independently.
2. Provide electronic operation manuals and video tutorials for easy reference and learning in the future.
Saintdeland Fragrance’s After-sales maintenance and technical support
● Quality tracking and after-sales response
1. Establish customer profiles, regularly follow up on product usage, collect feedback, and optimize services.
2. The after-sales team provides 7 × 12-hour online consultation service, quickly responds to fault repairs, and provides solutions within 24 hours (such as remote guidance, on-site repairs, etc.).
● Consumables supply and equipment upgrade
1. Long-term supply of high-quality essential oils, filters, and other consumables to ensure the continuous and stable operation of the products.
2. Timely push device upgrade information, such as new fragrance enhancement technologies, intelligent control systems, etc., to help customers improve their fragrance experience.
Scent Diffuser Industry solution support
Saint Delan Fragrance provides differentiated service support to meet the needs of different fields:
Hotel/Club
Office buildings/Shopping malls
Home scene
Car 4S dealership/Showroom
Saintdeland Fragrance's Cooperation guarantee and value-added services
Frequently asked questions
Yes, we fully respect your brand and intellectual property. Non-disclosure agreements (NDAs) are signed upon request to ensure your formulations, designs, and business details remain secure.
Yes. All materials used are IFRA-compliant and we follow safety and labeling regulations for Europe, North America, the Middle East, and Asia. MSDS, COA, and related certifications are available upon request.
We operate under a strict ISO-certified quality management system, with in-house QC teams and advanced testing equipment. Every batch undergoes multiple inspections, including stability, scent integrity, and safety compliance.
Yes, we provide fragrance sample kits and product mock-ups for evaluation. Custom samples can also be created based on your formula or brief.
Absolutely. We offer complete packaging solutions including bottle selection, label design, box structure, and visual branding to align with your market positioning.
Typical lead times:
– Sampling: 7–14 days
– Mass production: 25–35 days after sample approval
We can adjust timelines based on project complexity and quantity.
MOQs vary depending on the product type and level of customization. For most fragrance products, our standard MOQ starts at 1,000 units, but we offer flexible options for pilot runs and new brands.
Yes. Our in-house fragrance experts and perfumers work closely with clients to create custom scent profiles based on your brand identity, target market, and preferences.
We offer OEM/ODM services for a wide range of products including:
– Essential Oils
– Fragrance Equipment
OEM (Original Equipment Manufacturer) means we produce products based on your design, specifications, and brand. ODM (Original Design Manufacturer) means we offer ready-made products or create new ones based on our own R&D, which you can rebrand.
Leave a Message
You can also communicate with us directly through our online contact form.
Please fill in the following information, and our team will contact you as soon as possible after receiving your message.
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Let's get in touch
Email: huangxiuqing132@outlook.com
Tel: +86 180 1180 4432
WhatsApp: +1 7252944566
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