Car Home Smart Fragrance Machine by Saintdeland Fragrance

1、 Criteria for determining responsibility Damage during transportation The outer packaging is clearly damaged and the internal components are damaged: the courier company should be contacted for compensation If damage is found during delivery, the package can be rejected on the spot and the courier can be requested to record it Problems with the product itself The outer packaging is intact but the inner parts are damaged: it is recommended to contact the merchant for return or exchange Quality issues discovered during use after receipt: The merchant shall bear the responsibility for after-sales service 2、 Specific operational steps Fixed evidence Take photos of the six sides of the outer packaging (including waybill information) and details of the damaged internal components Save electronic evidence such as shopping vouchers and logistics records Contact object priority Preferred contact party and alternative channels for the situation Damage during transportation, customer service of courier company 1, Postal Administration Complaints (12305) Product quality issues, merchant after-sales service, e-commerce platform intervention Compensation standard reference Insured Items: Compensation shall be made in proportion to the insured amount Unprotected items: maximum compensation of three times the shipping cost (excluding special goods) 3、 Supplementary channels for safeguarding rights Cross border packages: Claims made through consolidation companies require proof of customs clearance Large items: It is recommended to contact the official after-sales service of the brand Note: It is recommended to record an unboxing video as supplementary evidence when signing for fragile items

The usage time of dry batteries varies depending on the battery brand, model and frequency of use. Under normal circumstances, using alkaline dry batteries and using them for 2 hours a day can last about 7-10 days.

1、 Key points of EU standard compliance Spice allergen management 26 mandatory allergen ingredients (such as citral, geraniol, etc.) that need to be labeled must be separately labeled 914 when the concentration is greater than 0.001% in non wash products or greater than 0.01% in rinse off products The new regulation (EU) 2023/1545 will expand the list of allergens to 80, with a transition period until July 31, 2026 1、 Compliance with EU standards CE certification Aromatherapy machines need to be certified by the Low Voltage Directive (LVD) and Electromagnetic Compatibility Directive (EMC), with tests including electrical safety and electromagnetic compatibility (EN 60335, EN 55014 standards) Products with wireless functionality (such as Bluetooth) must additionally comply with the Radio Equipment Directive (RED) Chemical compliance It is necessary to meet the restrictions of REACH regulations on SVHC (substances of high concern), including the detection of harmful substances such as plasticizers and heavy metals Spice allergens need to be labeled according to the new regulation (EU) 2023/1545, adding 56 allergens that require separate labeling (transition period until July 31, 2026) Children's products If it involves children's use, it is necessary to pass the EN71-3 toy safety standard and test for 19 types of transferable heavy metals 2、 Compliance with American standards Electrical safety UL283 testing report (issued by an ISO17025 accredited laboratory) is required to enter e-commerce platforms such as Amazon Wireless devices must pass FCC Part 15 certification and test for radiated and conducted emission limits Chemical restrictions Complies with FDA's management requirements for cosmetic ingredients, prohibiting 21 prohibited ingredients including mercury Insect repellent products require additional EPA registration 3、 Difference explanation EU pays more attention to chemical safety: REACH and allergen labeling requirements are stricter than those in the United States The United States focuses on electrical certification: FCC has more detailed EMC testing requirements for wireless devices

It is not recommended to use in a humid environment. Although the incense machine has certain moisture-proof ability, the humid environment may affect the performance of electronic components and shorten the service life of the product.​