Personalized Olfactory Prescription: Essential Oil Blend Recommendations for Different Scenarios

1、 Criteria for determining responsibility Damage during transportation The outer packaging is clearly damaged and the internal components are damaged: the courier company should be contacted for compensation If damage is found during delivery, the package can be rejected on the spot and the courier can be requested to record it Problems with the product itself The outer packaging is intact but the inner parts are damaged: it is recommended to contact the merchant for return or exchange Quality issues discovered during use after receipt: The merchant shall bear the responsibility for after-sales service 2、 Specific operational steps Fixed evidence Take photos of the six sides of the outer packaging (including waybill information) and details of the damaged internal components Save electronic evidence such as shopping vouchers and logistics records Contact object priority Preferred contact party and alternative channels for the situation Damage during transportation, customer service of courier company 1, Postal Administration Complaints (12305) Product quality issues, merchant after-sales service, e-commerce platform intervention Compensation standard reference Insured Items: Compensation shall be made in proportion to the insured amount Unprotected items: maximum compensation of three times the shipping cost (excluding special goods) 3、 Supplementary channels for safeguarding rights Cross border packages: Claims made through consolidation companies require proof of customs clearance Large items: It is recommended to contact the official after-sales service of the brand Note: It is recommended to record an unboxing video as supplementary evidence when signing for fragile items