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WhatsApp: +86 185 9400 4460
WhatsApp: +86 185 9400 4460

Questions? Call us at +86 180 1180 4432

How to get your house to always smell good? | Insights by Saintdeland Fragrance

Thursday, 09/11/2025
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FAQ
About Products
Does your product comply with EU/US safety standards?
1、 Key points of EU standard compliance Spice allergen management 26 mandatory allergen ingredients (such as citral, geraniol, etc.) that need to be labeled must be separately labeled 914 when the concentration is greater than 0.001% in non wash products or greater than 0.01% in rinse off products The new regulation (EU) 2023/1545 will expand the list of allergens to 80, with a transition period until July 31, 2026 1、 Compliance with EU standards CE certification Aromatherapy machines need to be certified by the Low Voltage Directive (LVD) and Electromagnetic Compatibility Directive (EMC), with tests including electrical safety and electromagnetic compatibility (EN 60335, EN 55014 standards) Products with wireless functionality (such as Bluetooth) must additionally comply with the Radio Equipment Directive (RED) Chemical compliance It is necessary to meet the restrictions of REACH regulations on SVHC (substances of high concern), including the detection of harmful substances such as plasticizers and heavy metals Spice allergens need to be labeled according to the new regulation (EU) 2023/1545, adding 56 allergens that require separate labeling (transition period until July 31, 2026) Children's products If it involves children's use, it is necessary to pass the EN71-3 toy safety standard and test for 19 types of transferable heavy metals 2、 Compliance with American standards Electrical safety UL283 testing report (issued by an ISO17025 accredited laboratory) is required to enter e-commerce platforms such as Amazon Wireless devices must pass FCC Part 15 certification and test for radiated and conducted emission limits Chemical restrictions Complies with FDA's management requirements for cosmetic ingredients, prohibiting 21 prohibited ingredients including mercury Insect repellent products require additional EPA registration 3、 Difference explanation EU pays more attention to chemical safety: REACH and allergen labeling requirements are stricter than those in the United States The United States focuses on electrical certification: FCC has more detailed EMC testing requirements for wireless devices
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Does the incense machine produce noise when it works?

With a quiet design, the noise is very low when working, and it will hardly affect daily life and rest.

C008
Is it supported to use multiple essential oils?​

Most water-soluble essential oils are supported, but to ensure the best use effect and equipment life, it is recommended to use product recommended or regular brand essential oils.

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Will the humid environment affect the equipment when used in the bathroom?

The equipment is made of high quality materials and has a certain moisture-proof ability. However, it is recommended to avoid long-term exposure to high humidity environment and keep the surface of the equipment dry after use to extend the service life.

C004 pro
How to deal with the malfunction of the air freshener?

If the fragrance machine fails, you can refer to the instruction manual for troubleshooting; if it cannot be solved, please contact customer service in time, we will provide professional after-sales maintenance service.

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