How an Aroma Diffuser Reshapes Your Living Space

1、 Complaint acceptance channel Official Customer Service Hotline It is recommended to prioritize calling the enterprise customer service hotline (which can be found on the official website), as the fragrance industry usually provides exclusive after-sales channels Offline service outlets Some cities have physical service points that can carry problematic products for on-site testing (advance reservation is required) 2、 Quality problem handling process Preliminary diagnosis Product batch number, purchase certificate and problem description shall be provided (such as essential oil leakage, equipment non spray, etc.) Electronic fragrance devices require video recording of malfunction symptoms Solution Problem type handling method Performance failure can be returned or exchanged within 7 days, and free repair within 15 days Essential oils that have deteriorated can be exchanged with an unopened certificate 30% compensation for appearance defects or replacement of accessories 3、 Dispute resolution channels When negotiation fails Complain to the Consumer Association (National 12315 Platform) or apply for quality appraisal Cross border orders can be entrusted to third-party testing agencies such as SGS Legal rights protection If counterfeit products are involved, triple compensation can be claimed in accordance with the Consumer Rights Protection Law 4、 Preventive advice Keep the complete packaging and shopping receipt (electronic voucher requires screenshot) It is recommended to take an unboxing video before using aromatherapy products for the first time Note: Specific policies are subject to the latest announcement on the official website of Saint Denis, and different terms may apply to special customized products